We’re sorry that one of the nipples had a defective thread. Although this is extremely rare among the more than two million nipples we have produced, we stand behind our products and would have gladly sent you a replacement if you had contacted us. We hope you will give us the opportunity to make this right and that the remaining nipples provide the improved performance they were designed to deliver.
The recommended caps for our nipples are clearly identified on the product page, FAQ page, and product packaging. CCI No. 10 caps are not included among the recommended options because their smaller internal diameter prevents them from fitting correctly.
The Post Office lost this package, so we sent the customer a replacement.
This is not a recurring issue based on the many nipples we have sold and the customer reviews we have received. Our cones are engineered with the vent holes positioned for optimal performance. The issue you experienced was most likely caused by older caps or a revolver that requires proper tuning.
We’re sorry to hear that the part broke. This is very rare, but it would have been covered under our warranty. If you had contacted us, we would have gladly sent you a replacement and made it right.