Shipping and Returns

Shipping

Shipping costs are calculated based on USPS shipping rates. We currently ship exclusively through the United States Postal Service (USPS).

Orders typically leave our facility within 1–5 business days after the order is placed.

At this time, we ship only within the United States, including Alaska and Hawaii.

For international orders, please contact Garson Chen at Graf & Sons for assistance.

Lost Packages

If your package is lost before delivery, we will make every effort to help locate it.

Once USPS tracking has been updated to "Delivered," Slixprings is no longer responsible for the package or its contents. Please ensure that someone is available to receive the package or that a secure location is available for delivery.

Lost Package Claim Note:
USPS requires a waiting period of 20 calendar days before a lost-package claim can be filed.

Returns

If you experience any issues with your order, please contact us and we will do our best to resolve the situation.

If the product has not been used and you would like to return it, please contact us to obtain a Return Authorization. Return requests must be made within 30 days of receiving your order.

If the return is not the result of our error:

  • A 15% restocking fee will apply.
  • You are responsible for return shipping costs.

Refunds will be issued for the purchase price of the returned item(s), less any applicable shipping charges and restocking fees. Once the returned item(s) are received and inspected, a refund will be credited to the original payment method.

If the return is due to our error, we will:

  • Cover the return shipping costs.
  • Waive the restocking fee.

Customer satisfaction is our top priority, and we appreciate the opportunity to make things right.

Damaged Shipments

If your package arrives damaged, or if any items are missing or unusable due to shipping damage, please contact us immediately so that we can initiate a USPS claim.

To help expedite the claim process, please:

  1. Take clear photos of the damaged package and contents.
  2. Include photos of the shipping label showing the tracking number.
  3. Email the photos to us as soon as possible.

Important: Do not discard any packaging materials or damaged items. USPS may require inspection of the package, contents, and original packaging before approving a claim.

Once the claim has been approved, we will ship replacement items as quickly as inventory allows.

Damaged Shipment Claim Note:
All packaging materials and damaged products must be retained in their original condition. Do not return any damaged items to us until the USPS claim process has been completed.