Shipping and Returns
Find the essential details about SliXprings order processing, USPS delivery, returns, refunds, and package claims before or after placing your order.
Shipping
- Shipping costs are calculated using current USPS service rates.
- Orders typically leave our facility within 1–5 business days.
- We ship within the United States, including Alaska and Hawaii.
For international orders, please contact Garson Chen at Graf & Sons for assistance.
Lost or Delivered Packages
If a package is lost before delivery, we will make every reasonable effort to help locate it.
Once USPS tracking shows Delivered, responsibility for the package and its contents transfers to the customer. Please use a secure delivery location whenever possible.
Claim timing: USPS requires a waiting period of at least 20 calendar days before a lost-package claim can be filed.
Returns and Refunds
If you experience a problem with your order, please contact us so we can help resolve it.
Unused products may be returned with prior authorization. Contact us for a Return Authorization before sending anything back; requests must be made within 30 days after delivery.
- Returns not caused by our error are subject to a 15% restocking fee.
- The customer is responsible for return shipping when the return is not caused by our error.
- Refunds cover the returned item purchase price less applicable shipping charges and restocking fees.
- After inspection, approved refunds are credited to the original payment method.
If the return is caused by our error, we will cover the return shipping cost and waive the restocking fee.
Damaged or Incomplete Shipments
Contact us promptly if a package arrives damaged, incomplete, or unusable because of shipping damage. To help us begin a USPS claim, please:
- Take clear photos of the package, its contents, and any damage.
- Include a clear photo of the shipping label and tracking number.
- Send the photos to us as soon as possible.
Keep everything: Do not discard the package, packing material, or damaged items. USPS may require an inspection. Do not return damaged items unless SliXprings instructs you to do so.
Once the claim is approved, replacement items will be shipped as quickly as available inventory allows.
